FAIRFIELD, N.J. – July 14, 2011 – Copystar, a division of Kyocera Mita America and a leading document imaging company, is once again named the Most Reliable Monochrome Multifunctional Product (MFP) line in the industry. In a survey of service managers and dealers conducted by Office Products Analyst, a publication of Industry Analysts, Inc., Copystar’s MFPs earned a total overall reliability score of 9.0 (out of 10), as compared to the industry average of 8.2. Copystar has received the highest total overall reliability score each of the last four years, and has been named Most Reliable more than any other manufacturer in the past decade.
According to our survey of dealer service managers, Copystar’s monochrome MFP line is consistently the most reliable brand available today. The Company’s commitment to reliability is evident among service managers, as its high reliability ratings have named 13 of Copystar’s monochrome MFPs to our Recommended Purchase list,” said Andy Slawetsky, president, Industry Analysts, Inc. “Copystar has won this honor more than any other manufacturer in the past ten years, and we congratulate them on their outstanding performance.”
OPA conducted in-depth telephone interviews with 139 dealer service managers throughout dealerships nationwide. Responses encompassed more than 30,000 multifunctional units. Copier dealer service managers were questioned on the products they work closely with on a daily basis. Ninety one models from seven manufacturers were studied and assessed on performance criteria such as ease of connectivity, ease of maintenance, ongoing product reliability, and cost of service. Service managers rated Copystar highest in 33 of 39 critical areas, rating the Company’s MFPs highest in every service category – Products, Service Support, Product Reliability and Inventory.
“Our mission is to deliver high value total document imaging solutions, and this begins by ensuring all Copystar products demonstrate our hallmarks of superior performance, and ultra-reliability,” said Peter Hendrick, vice president, Kyocera Mita America. “We’re resolute in our efforts to bring the most reliable products to market, and it’s humbling to see this survey of service managers rate our monochrome MFPs above all others. This recognition is a clear testament to our commitment to ultra-reliability and we’re honored to have received the Most Reliable rating by Industry Analysts, Inc.”
ABOUT INDUSTRY ANALYSTS
Since 1973, Industry Analysts, Inc. (www.industryanalysts.com) has been a leading expert in the imaging industry. Specializing in custom market research and product testing, IA, Inc. performs end-user and reseller surveys as well as lab services for customers across the globe.
ABOUT COPYSTAR
Copystar is a division of Kyocera Mita America, Inc., a leading provider of computer-connectable peripherals, including network-ready digital copiers/printers, laser printers, color copiers/printers, digital laser facsimiles, multi-functional and wide format imaging solutions. For over 30 years, Copystar has provided small, medium and large-sized customers the latest technological solutions, both hardware and software. Top-notch service, reliability, cutting-edge technology and "Best in Class" document imaging devices are just a few of the strengths Copystar has developed over the years. With sales locations throughout the United States, customers can utilize Copystar's fleet of copiers, printers, multifunctional products and color for optimum efficiency and effectiveness inside their organizations. Copystar is based in Fairfield, New Jersey.